What is virtual Web hosting?
We specialize in virtual Web hosting, which means that you can find a home for your
website on our high performance Web servers and establish your presence on the Internet
with your own unique domain name. This is a very intelligent and cost effective
alternative to hosting your own website internally. Our shared hosting environment gives
you the benefits of high performance servers, high bandwidth connectivity that can
seamlessly grow with your needs, pre-installed software, guaranteed reliability and
around-the-clock support, all at a small fraction of the cost of doing it yourself.
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Do you offer dial-up internet access?
No. Local Internet access will be necessary to maintain your website and retrieve your
e-mail. Because we provide only Web hosting, we do not have to maintain the hundreds of
modems necessary to provide dial-up service. This allows us to specialize in Web hosting
services, which means that we can provide you or your business with the most dynamic
hosting environment available anywhere. We can recommend and setup these services for
you if needed.
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Do you offer web page design services?
Yes! We can design a simple-to-use yet sophisticated-looking website for your or your
company. During the planning phase, we will collect from you such items as prior print
advertisements, your logo, and pictures of your products. If these items are not available
or your are in a service environment and do not need to show products, we can enhance the
appearance of your site by using industry-specific stock photos and artwork. We also have
arrangements with several commercial artists that can produce custom graphics for your
website.
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Can I upgrade my account ?
Yes. You can upgrade your account at any time. We will invoice you for the pro-rated
monthly charges and a setup fee will apply. Please e-mail your request to our sales department and be sure to include your domain and
userID.
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Is 1000 MB/month of data transfer
enough to support my website ?
Our experience has shown that 1000 MB/month will be more than enough bandwidth for the
average website. Depending on the quantity and size of your files, this could support
thousands of hits per month. Note that only a small percentage of our customers have
exceeded our data transfer threshold. Should your needs grow, however, we have cost
effective plans that are designed to grow with you. For example, most of our customers
begin with our Professional plan. Those whose sites have become quite popular have either
paid $0.15/MB/month. for additional data transfer or have upgraded to our Ruby or Emerald
plans, which have much higher data transfer limits.
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How do I transfer files to my website ?
Files can be transferred to the Web server via File Transport Protocol (FTP). If you
have a PPP Internet account and need FTP software, you can download a program for either
the PC or Mac from our site. Internet providers such as AOL, Compuserve, and Prodigy may
have a built-in FTP interface. An FTP tutorial is available for first-time users.
Microsoft FrontPage users must 'publish' their sites to our server and should not use
FTP.
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Will I have unlimited access to
update my pages ?
You have unlimited access via FTP or FrontPage 24-hours a day. As such, you can create
and maintain your Web pages on your own computer and upload files to your website at your
leisure.
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Can I use my account for commercial
purposes ?
Yes, you can use your account for commercial purposes. The World Wide Web has become a
most efficient and cost-effective means of making information available to the users of
the Internet community. In addition, our Ruby plan and higher plans provide the features
you would need to set up your own online commerce solutions.
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Can I resell space within my own account ?
No. You cannot resell space within your account. We do not support reselling space for
a variety of reasons, primarily because that's what we do and it would not be a very cost
effective thing for you or your customer. Additionally, it would not be possible to
acquire multiple account passwords for FTP access or set up sub-directories of your domain
to have their own domain names.
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How long does it take to set up a new
account ?
Most accounts are set up and active within 24 hours! Once an account is set up an
activation notice will be sent you via e-mail including a userID, password, and FTP
hostname. You can begin uploading files to your new website immediately thereafter. Domain
account users will be given a temporary URL to access their site via the Web prior to the
completion of either domain registration or transfer.
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Domain Name Related Questions
Can I check domain name availability?
Yes. You can check domain availability directly from our website.
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Will I be able to access my domain name with
or without the 'www.'?
Yes, you will be able to access the domain name with or without the 'www.' in front.
For example, you can access the domain name "mydomain.com" by going to
"www.mydomain.com" as well as "mydomain.com".
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Do you handle domain
registration?
Yes. We will contact the InterNIC once your account is activated to request either a
new domain name registration or a transfer. You do NOT need to submit a registration or
modification template to the InterNIC, as this will only delay your request.
When an account is activated with a new domain name, we will automatically send the
registration template to InterNIC. The information sent on the template is pulled directly
from the order form. InterNIC typically completes the registration within 24 hours, and
propagation typically takes about 72 hours.
Let us know if you do not receive notification that a domain name has either been
registered or transferred within two weeks. In the meantime, refer all concerns to Registration Services. You can reach them
by calling (703) 742-4777 and selecting option number 2, or you may write them at hostmaster@rs.internic.net. Be sure to
reference your NIC ticket number when contacting either us or the InterNIC.
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What is a NIC handle?
Every entity registered with InterNIC has a NIC handle. You can use the same NIC handle
as the contact for several domains. This way, if you make a change to the NIC handle
(i.e., the e-mail address), all domains using that NIC handle will be updated as well.
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Whom shall I contact regarding InterNIC
billing?
Questions regarding InterNIC Invoicing
and Payment Procedures should be referred to Registration Services. You can reach them
by calling (703) 742-4777 and selecting option number 1, or you may e-mail them at hostmaster@rs.internic.net.
Customers wishing to make payment by credit card may call either (888) 771-3000 or
(402) 496-9788 (outside the U.S.).
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Can I transfer an existing domain name?
Yes. Whether you place an order by telephone or via our online order form, be sure to
specify that you are requesting a transfer and NOT a new domain. You
should keep the service at your present site while waiting for your domain name to
transfer. We will provide you with a temporary IP address so you can mirror your site on
our server. All e-mail and Web pages will still be accessed from your current site. When
InterNIC receives the template, they will generate an acknowledgment request (Ack/Nak) and
send it to the current administrative contact of the domain. Once the administrative
contact acknowledges the transfer, InterNIC will update their records.
It is very important that you use the same company name and address on the template as
that which is on file at InterNIC. If the company name differs from that which is on file,
InterNIC will treat the transfer as a delete/new and will not allow the transfer to be
completed.
If the contact information for the domain is no longer current, you will need to
prepare a fax on company letterhead, as follows:
- Include company name, address and phone number in the header
- Reference the domain name and NIC tracking number
- Request the domain name modification in accordance with the NIC number to the new
Name Servers
- Have the President or Vice-President of your company sign the request
- Print the name and title below signature
- Fax this letter to us, ATTN: DOMREG department with 'InterNIC' as the subject.
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I have purchased my domain name
from another company. How can I update the information at InterNIC?
In order to transfer a domain name from one organization to another, InterNIC requires
that the original owner file a "delete/new" template. This template consists of
two domain registration templates, combined into one e-mail. The first template deletes
the registration of the original domain name, and the second re-registers the domain name
using the new owner’s information. This request must be initiated by the original
owner, as the owner is the only one authorized to make such a modification.
See: http://rs.internic.net/domain-info/modflow2.html#transfer_domain
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Where can I find a copy of
the registration template?
A copy of the template, with brief instructions can be found at ftp://rs.internic.net/templates/domain-template.txt
REMINDER: We can handle InterNIC domain registration and "transfers" to our
Name Servers on your behalf. Registering a domain without first activating an account is
considered a 'lame delegation'.
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How long does it take before my domain
name is active?
Once the InterNIC announces that your domain name has been registered (or transferred,
if applicable), it usually takes about 72 hours before it visible to all users of the
Internet. All Internet providers must update their records (DNS tables) to reflect new
site locations. This process is called propagation.
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What is the InterNIC fee for domain
registration ?
The InterNIC charges $70 to register a new domain name. This fee covers the first two
years, as they currently bill at a rate of $35 per year. The InterNIC will send you an
invoice via e-mail shortly after the domain is registered.
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Microsoft FrontPage Related Questions
Answers to questions you may have about using Microsoft's FrontPage on our UNIX
Servers.
NOTE: For specific information on how to use
the FrontPage software, please consult the program's documentation or Microsoft Technical Support.
We support Microsoft FrontPage in several ways:
